Refund & Return Policy

Overview

This website is operated by VibeCodeWeb. We offer digital services including web development, AI automations, SaaS development, and consulting. As these are custom digital services, the nature of refunds differs from physical product returns.

This policy outlines the conditions, durations, and modes for refunds. Please read it carefully before making a payment.

Key Timelines at a Glance

Refund Conditions

Refund eligibility depends on the stage of the project at the time of the request:

Non-Refundable Items

The following are strictly non-refundable regardless of circumstances:

• Domain registration or renewal fees paid on the client's behalf
• Web hosting or server costs paid on the client's behalf
• Third-party API subscriptions, licences, or credits (e.g., OpenAI, Anthropic, SMS gateways)
• Payment gateway setup or transaction fees charged by PayU or banks
• Work already delivered and accepted by the client

Refund Mode

All approved refunds are credited back exclusively via the original payment method used at the time of purchase:

• UPI — credited to the originating UPI ID
• Credit / Debit Card — reversed to the same card (subject to card network processing time)
• Net Banking — credited back to the originating bank account
• Bank Transfer / NEFT / IMPS — transferred to the source account

Refunds are processed through PayU. We do not issue refunds via cash, cheque, or any other method not listed above.

How to Request a Refund

To raise a refund request:

• Email us at samya.indya@gmail.com with the subject line "Refund Request — [Your Project Name]"
• Include your full name, contact number, payment reference/transaction ID, and reason for refund
• Requests must be submitted within 7 days of the triggering event

We will acknowledge your request within 2 business days and communicate the outcome within 5 business days.

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